In My Skin
In My Skin
Email: info@inmyskin.co.uk
Welcome to...
Figurative Art & Imagery
Figurative Art & Imagery
©2026 In My Skin
Refund Policy
At 'In My Skin', we take pride in delivering high-quality, personalised art forms. As each product is customised to your specific requirement, we have outlined our returns and refunds policy below.
Personalised Items
All of our products are personalised and made to order. This means we cannot accept returns, as the items cannot be resold or reused in any way. We encourage all customers to thoroughly review their order details before placing an order, or beginning the ordering procedure.
Refunds and Replacements
Following UK consumer law, personalised items are not eligible for returns unless the product is faulty or damaged. We only offer refunds or replacements in the following cases:
Damaged Products: If your item arrives damaged, please notify us within 14 days of delivery. We will require clear photographs of the damage, including a visible image of the personalised piece, to verify that it matches the order. Upon confirmation, we will arrange a replacement.
Incorrect Design: If you receive someone else's design due to an error on our part or by the delivery service, we will replace the item at no extra charge or offer a full refund. Please provide photos of the received product so we can resolve the issue swiftly.
IMPORTANT NOTE:
Unfortunately, we cannot offer refunds or replacements for customer errors (such as incorrect photos or text that was added during the order process) or if you are unhappy with the chosen design.
Cancellation
Orders can be canceled for a full refund before production begins. Once the item has entered production, been shipped, or is in transit, cancellations are no longer possible. We recommend customers review their details carefully before placing the order and notify us of any issues no later than the following morning.
Orders Lost in the Post
If the tracking status shows that your order has been marked as delivered but you cannot find it, please:
Check with your neighbours or look around any safe delivery areas at your home.
Contact the delivery service to gather more information about the location of the delivery.
Please note, if the delivery service confirms that the item was delivered (and delivery receipts show it as such), and the address provided was correct, please get in touch with us and we'll work this together.
Refund Process
If a refund is due, we will process it within 7-10 business days, depending on your bank. The refund will be sent to the original payment method used during the transaction.
Personalised Items
All of our products are personalised and made to order. This means we cannot accept returns, as the items cannot be resold or reused in any way. We encourage all customers to thoroughly review their order details before placing an order, or beginning the ordering procedure.
Refunds and Replacements
Following UK consumer law, personalised items are not eligible for returns unless the product is faulty or damaged. We only offer refunds or replacements in the following cases:
Damaged Products: If your item arrives damaged, please notify us within 14 days of delivery. We will require clear photographs of the damage, including a visible image of the personalised piece, to verify that it matches the order. Upon confirmation, we will arrange a replacement.
Incorrect Design: If you receive someone else's design due to an error on our part or by the delivery service, we will replace the item at no extra charge or offer a full refund. Please provide photos of the received product so we can resolve the issue swiftly.
IMPORTANT NOTE:
Unfortunately, we cannot offer refunds or replacements for customer errors (such as incorrect photos or text that was added during the order process) or if you are unhappy with the chosen design.
Cancellation
Orders can be canceled for a full refund before production begins. Once the item has entered production, been shipped, or is in transit, cancellations are no longer possible. We recommend customers review their details carefully before placing the order and notify us of any issues no later than the following morning.
Orders Lost in the Post
If the tracking status shows that your order has been marked as delivered but you cannot find it, please:
Check with your neighbours or look around any safe delivery areas at your home.
Contact the delivery service to gather more information about the location of the delivery.
Please note, if the delivery service confirms that the item was delivered (and delivery receipts show it as such), and the address provided was correct, please get in touch with us and we'll work this together.
Refund Process
If a refund is due, we will process it within 7-10 business days, depending on your bank. The refund will be sent to the original payment method used during the transaction.